Tips and card change: how they work at the till

Money paid on top of the bill is either a tip for the staff member or change for the customer. Neither is ever a sale: the sale, its VAT, your sales reports and your stock stay the bill only.

The card machine is not connected to the till: the cashier always types what the machine charged.

Switch tips on or off

1. Open Settings → Tips & Card Change.
2. Turn Accept tips on or off. It is one switch for every till: the shop till, the restaurant and the bar.
3. When tips are on, choose how they reach the staff:

• At once (recommended): after the sale the drawer opens and the cashier takes a card or EFT tip out in cash. A cash tip goes straight to the staff member and never into the drawer.
• At cash-up: tips stay in the drawer, and the shift slip shows the tips to pay at the end of the shift.

1. Choose the tip buttons (for example 10,15,20). Leave it empty for no buttons.
2. Press Save tips.

When tips are off, no tip box shows anywhere, and the server refuses a tip.

Card or EFT: the machine charged more than the bill (change)

Change on card and EFT is always on; there is nothing to switch on.

1. Ring up the sale and choose Card (or EFT, Mobile).
2. Type the Amount charged on the machine, for example 400. Leave it empty when the machine charged exactly the bill.
3. The screen shows Give change: N$50.00. Press Complete & Print: the drawer opens, and you give the N$50 to the customer.

Card or EFT: a tip

1. On the Card payment screen, type the tip or tap a tip button. The screen shows Charge on the machine (bill + tip).
2. Or type what the machine charged, then press Make the N$50.00 a tip instead.
3. Press Complete & Print. The drawer opens: take the tip out and give it to the cashier.

Cash

1. Choose Cash and type the cash the customer handed over.
2. When tips are on, type the tip in Tip (optional). The till shows the change after the bill and the tip.

In the restaurant and the bar

The payment screen has the same tip buttons and an Amount charged on the machine box for card, EFT and mobile. More than the bill (and tip) is change from the drawer.

At cash-up

The Cash Register screen, the shift slip and the Z-report show:

• Tips (not sales), split into cash, card and EFT.
• Less card/EFT tips paid to staff and Less change given on card/EFT: cash that left the drawer, so the drawer still balances.
• Card machine total: card sales + card tips + card change, the same figure as the card machine's own end-of-day slip.